Today I felt I was being placed repeatedly underwater, held there for a few seconds and then resurfacing by an insurance company.  I would call it torture.  And I know what I am going to be dealing with when I call a company.  I do it almost everyday and have spoken with just about every different company.  But today Texas Health Spring won the prize for torture beyond the call of duty.  I am used to getting the run around and  different information each time I call.  I expect it and that is why I call sometimes twice a day on a case.  Even talking to different supervisors I receive different information.  I never get angry, I just get more inquisitive and question what I hear.  The story always changes.  I keep pushing to get the information I need or a phone number of someone up the food chain.  Customer service representatives are trained not to give any information on any administrators, medical directors or utilization persons. These departments are faceless and unaccessible.  These are the departments that make medical decisions and prior approvals .  You can not find any information on the web sites.